Once an order is placed, we cannot cancel the order. All orders are being processed immediately. Please double check all details prior to placing the order. For any assistance, please reach out to us.

Returns

We have a 30-day return policy, which means you have 30 days after the date of delivery to request a return. This is based on the date on the tracking number.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can email us at support@avael.us and we will provide the return address and instructions. Please note that AVAEL will not be responsible for the return shipping fees. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Any damaged items claim must be reported within 30 days from date of delivery and we need picture evidence. Without the picture evidence, it is up to our discretion on how to handle case by case.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping Cost

Customers will be responsible for paying for the return shipping costs which includes our 30 day money back guarantee program to our US warehouse. The original shipping costs for the order are non-refundable. 

Please note that YURI will not be responsible for returned packages until it has been delivered and received by us.

Restocking Fee

Please note that all returned orders are subject to a 15% restocking fee. This means that the refund total will only be 85% of the subtotal cost of the order.

Incorrect Address Policy:

• Customers are responsible for providing accurate and complete shipping addresses at the time of purchase.
• We are not responsible for orders that are lost, misplaced, or returned due to an incorrect or incomplete address provided by the customer.
• If the package is returned back to us due to such reason, we will have to charge a 15% restocking fee and the original shipping fee is not refundable.

Risk of Loss

Please note that all purchases made on AVAEL are subject to a shipment contract. The risk of loss is passed upon to the customer once a delivery has successfully been made by the carrier. We are not responsible for any lost or stolen packages if the tracking states that it is delivered.

General Information

We are sorry but we are unable to offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition. Please check the ingredient list prior to purchase.

All reshipments cannot be exchanged or returned, no exceptions.